Guardian Self Storage FAQ

Have questions about our properties, storage units or perhaps about Guardian Self Storage policies? Well, we have the answers! Most of your frequently asked questions can be answered in our FAQ section below. Still can’t find what you are looking for? Contact us! We are here to help!

Rates / Fees /Payments

How do I rent a unit?

We have multiple rental methods:

  • You can rent online by directly accessing our Your Account page.
  • You can rent in person at either the Kalapaki or Puhi locations.
  • You can rent over the phone by calling 808-245-1773 (Kalapaki) or 808-245-5333 (Puhi), and we will email you a link to confirm your unit rental by signing online.

How do I pay?

We take most forms of credit/debit cards, cash, checks, and ACH payments through the bank. Unfortunately, at this time, we do not presently accept cryptocurrency or PayPal.

How long am I required to rent?

The minimum rental charge is one month.

Do I get a discount if I pre-pay for a year?

Please check with our office so that we can find you the best rate.

I'm in the military. Do I qualify for any specials?

Yes, we will extend a 10% discount.

Will I my rate ever increase?

We guarantee your rate will remain the same for at least a year. We do not employ a bait-and-switch pricing system, as do national operators.

May I change the size of my unit?

Yes, you can transfer to a different unit anytime. We will prorate the amount paid on the previous unit and apply the credit to the new unit.

Do you offer insurance on my stored items?

Guardian Self Storage does not provide insurance. However, we do recommend that the items within your unit be insured and have partnered with SafeStor Tenant Insurance for your convenience, which can, at your request, be added to your rental contract.

If you have renters’ or homeowners’ insurance, the items within your storage unit may already be covered. Please check with your agent for confirmation.

How do I terminate a rental?

We ask for a ten-day notice. Please call, email, or write to us and advise of your move out date. Importantly, when you have fully vacated your unit and the lock has been removed, please advise our office of the vacancy, and we will provide you with a closeout receipt.

Security

What kind of facility monitoring system do you have?

We use various techniques to monitor the property both during normal access hours and after hours. We follow up on events of concern. Cameras and access controls can be readily seen. Other methods are employed.

Are there security measures after hours?

Yes. We have a surveillance system that is actively monitored and is incorporated with our physical inspections.

Do you have a manager living on site?

Yes. Each location has its own live-in manager who is available in the event of an incident. Our managers work with our security companies to resolve any problems. The live-in manager also monitors the property to ensure the rules of the property are being followed.

Who has access to the storage facilities?

Only customers and contracted workers have access to the storage facilities. Each customer has his or her own access code. The code is required for entry and exit. In the event of an incident, we can document who was on the property during a given period with access codes used and surveillance logs.

Are there items I am not allowed to store?

Yes. Hazardous materials, flammables and food are NOT permitted in the storage spaces or facility’s common areas. You can consult our ‘Rules & Regulations’ page by clicking HERE.

Facilities / Buildings

How do I view units to compare sizes?

You may come by our office, and we’ll be happy to show you all available options. If you cannot view in person, you can get an approximate idea of what can be stored by clicking HERE.

I see you have drive-up units and air conditioned or climate controlled units. What's the difference?

Drive-up units are named as such since they are located along the drive-aisle and are most easily accessible from your vehicle. Interior climate control or air conditioned spaces are inside the buildings where we are able to implement systems to help reduce humidity control. We recommend the interior units for long term household storage because of the addition of the ventilation system and air conditioning with dehumidifiers. However, many of our clients like the ease and convenience of the drive-up units.

What temperature range is set for the air conditioning?

Our aim is to maintain a range of 71 degrees to 78 degrees, depending upon the time of the year and the relative humidity levels. We have modified our air conditioning systems to operate at slower, constant speeds with the aim of reducing the humidity level rather than cooling the space.

What does climate control mean?

In addition to the air conditioning system described above, we have added dehumidifiers to the storage area, working in conjunction with the air conditioning system to help further reduce the humidity level in the storage area.

What happens if I am on the property after hours?

We ask our customers to leave by 9:00 pm, and the security gates lock down at that time. In the event a customer is locked in after hours, call 808-245-1773 (Kalapaki) or 808-245-5333 (Puhi), and we will make arrangements to manually open the gates.

Is there a map for the location of my unit?

Yes. You can access the maps here:

Do you offer hand carts?

Yes. Each location has hand carts for customers’ use. At Kalapaki, we have carts at each elevator lobby. At Puhi, we keep a cart by each entry door in the building.

Services / Other

Do I have to buy a Guardian Self Storage lock or may I use my own?

You may bring your own disc lock or heavy-duty lock. Otherwise, we sell keyed disc locks or combination disc locks for $18.95.

Do you offer rental trucks or moving supplies?

Sorry, we no longer rent trucks and sell moving supplies.

For rental trucks, you may contact U-Haul Lihue or 808 Truck Rental Kauai.

If I have a problem or complaint, what should I do?

Please contact us immediately so that we can address your concern and make it right.

Our priority is for our customers to have the most efficient self storage experience at a reasonable price. If there’s something we can do to improve it, we would like to hear your opinion.

Is Guardian Self Storage part of a national chain?

No. We are locally owned and operated, and we have two locations on Kauai to serve you. We are part of the community and understand what our customers are looking for in terms of self storage.

Can I see the rules and regulations that are in effect at Guardian Self Storage?

Yes. Please click HERE.

Features

Guardian Self Storage Safe & Secure

Safe & Secure

Guardian Self Storage Climate Controlled

Climate Controlled

Guardian Self Storage Well Maintained

Well Maintained

Guardian Self Storage Easy to Use

Easy to Use

Guardian Self Storage. Our name says it all!

Security is one of the most important features when storing your precious belongings. Whether it’s a family heirloom silverware set or an antique surfboard, rest assured that our two locations are state-of-the-art and utilize the industry’s top security systems, tools and strategies, providing self storage solutions that give our customers peace of mind.

Here's a quick overview of some of our security features. There are more measures in place to keep your items safe and secure, but they are not listed here for security reasons.

Z
24-hour Surveillance Cameras
Z
Remote Digitally Recorded Monitoring
Z
Sturdy 100% Perimeter Fencing
Z
Electronic Gates with Personal Keypad Access
Z
Automated Customer Data for All Facility Use
Z
Full-time On-site Resident Managers
Z
Daily Lock Checks & Property Patrols
Z
Bright Interior & Exterior Lighting
Z
Advanced CO2 & Oxygen Sensors
Z
State-of-the-Art Fire Alarm System
Z
Remote Digitally Recorded Monitoring
Z
24-hour Surveillance Cameras
Z
Sturdy 100% All Perimeter Fencing
Z
Daily Lock Checks & Property Patrols
Z
Bright Interior & Exterior Lighting
Z
Electronic Gates with Personal Keypad Access
Z
State-of-the-Art Fire Alarm System
Z
Automated Customer Data for Facility Use
Z
Full-time On-site Resident Managers
Z
Advanced CO2 & Oxygen Sensors

Climate Controlled Units

All of our Kalapaki interior units are protective climate controlled spaces with air conditioning and dehumidifiers, and all the Puhi interior units are in air conditioned spaces.  We have designed our facilities to be energy efficient, with sensored lighting, insulated buildings, and specially coated roofing to maintain energy efficiency.  Both locations have substantial photovoltaic solar energy systems.

Guardian Self Storage maintains the cleanest storage units on island. 

Our aim is to keep your valuables in perfect condition, dry and free from problems. We are proactive in our approach and identify situations and problems before they even occur. We clean, sanitize and inspect our facilities every day. Both buildings are treated for pests and rodents on a regular schedule, and we take immediate action whenever notified of any situation by our customers. We want you to feel at home in our facilities.

Renting a storage unit has never been easier.

Our booking process is straightforward and easy to understand. Accessing your unit and storing your belongings in it is even easier. For example, we have the widest drive-aisles of any self storage company on island and offer the ability to bring 45′ long moving containers onto the property for easy loading and unloading.

Among other things, we provide:

Z
Flexible Rental Terms
Z
Easy Online Booking
Z
Convenient Payments
Z
Multiple Facility Elevators
Z
Available Carts & Dollies
Z
A.D.A. Compliant Units Available
Z
Drive Up Access to 1st Floor Units
Z
Wide, Navigable Driveways
Z
Easy Loading & Unloading Areas
Z
Ventilated & Insulated
Z
Two Convenient Locations
Z
Helpful, Friendly Staff
Z
Flexible Rental Terms
Z
Multiple Facility Elevators
Z
Drive Up Access to 1st Floor Units
Z
Ventilated & Insulated
Z
A.D.A. Compliant Units Available
Z
Helpful, Friendly Staff
Z
Easy Online Booking
Z
Available Carts & Dollies
Z
Wide, Navigable Driveways
Z
Two Convenient Locations
Z
Easy Loading & Unloading Areas
Z
Convenient Payments

Top Rated Self Storage Company in Kauai

Don't take our word for it. Check-out our reviews!

Share This