Guardian Self Storage FAQ

Have questions about our properties, storage units or perhaps about Guardian Self Storage policies? Well, we have the answers! Most of your frequently asked questions can be answered in our FAQ section below. Still can’t find what you are looking for? Contact us! We are here to help!

Rates / Fees /Payments

How do I rent a unit?

We have multiple rental methods:

  • You can rent online by directly accessing our Your Account page.
  • You can rent in person at either the Kalapaki or Puhi locations.
  • You can rent over the phone by calling 808-245-1773 (Kalapaki) or 808-245-5333 (Puhi), and we will email you a link to confirm your unit rental by signing online.

How do I pay?

We take most forms of credit/debit cards, cash, checks, and ACH payments through the bank. Unfortunately, at this time, we do not presently accept cryptocurrency or PayPal.

How long am I required to rent?

The minimum rental charge is one month.

Do I get a discount if I pre-pay for a year?

Please check with our office so that we can find you the best rate.

I'm in the military. Do I qualify for any specials?

Yes, we will extend a 10% discount.

Will I my rate ever increase?

We guarantee your rate will remain the same for at least a year. We do not employ a bait-and-switch pricing system, as do national operators.

May I change the size of my unit?

Yes, you can transfer to a different unit anytime. We will prorate the amount paid on the previous unit and apply the credit to the new unit.

Do you offer insurance on my stored items?

Guardian Self Storage does not provide insurance. However, we do recommend that the items within your unit be insured and have partnered with SafeStor Tenant Insurance for your convenience, which can, at your request, be added to your rental contract.

If you have renters’ or homeowners’ insurance, the items within your storage unit may already be covered. Please check with your agent for confirmation.

How do I terminate a rental?

We ask for a ten-day notice. Please call, email, or write to us and advise of your move out date. Importantly, when you have fully vacated your unit and the lock has been removed, please advise our office of the vacancy, and we will provide you with a closeout receipt.

Security

What kind of facility monitoring system do you have?

We use various techniques to monitor the property both during normal access hours and after hours. We follow up on events of concern. Cameras and access controls can be readily seen. Other methods are employed.

Are there security measures after hours?

Yes. We have a surveillance system that is actively monitored and is incorporated with our physical inspections.

Do you have a manager living on site?

Yes. Each location has its own live-in manager who is available in the event of an incident. Our managers work with our security companies to resolve any problems. The live-in manager also monitors the property to ensure the rules of the property are being followed.

Who has access to the storage facilities?

Only customers and contracted workers have access to the storage facilities. Each customer has his or her own access code. The code is required for entry and exit. In the event of an incident, we can document who was on the property during a given period with access codes used and surveillance logs.

Are there items I am not allowed to store?

Yes. Hazardous materials, flammables and food are NOT permitted in the storage spaces or facility’s common areas. You can consult our ‘Rules & Regulations’ page by clicking HERE.

Facilities / Buildings

How do I view units to compare sizes?

You may come by our office, and we’ll be happy to show you all available options. If you cannot view in person, you can get an approximate idea of what can be stored by clicking HERE.

I see you have drive-up units and air conditioned or climate controlled units. What's the difference?

Drive-up units are named as such since they are located along the drive-aisle and are most easily accessible from your vehicle. Interior climate control or air conditioned spaces are inside the buildings where we are able to implement systems to help reduce humidity control. We recommend the interior units for long term household storage because of the addition of the ventilation system and air conditioning with dehumidifiers. However, many of our clients like the ease and convenience of the drive-up units.

What temperature range is set for the air conditioning?

Our aim is to maintain a range of 71 degrees to 78 degrees, depending upon the time of the year and the relative humidity levels. We have modified our air conditioning systems to operate at slower, constant speeds with the aim of reducing the humidity level rather than cooling the space.

What does climate control mean?

In addition to the air conditioning system described above, we have added dehumidifiers to the storage area, working in conjunction with the air conditioning system to help further reduce the humidity level in the storage area.

What happens if I am on the property after hours?

We ask our customers to leave by 9:00 pm, and the security gates lock down at that time. In the event a customer is locked in after hours, call 808-245-1773 (Kalapaki) or 808-245-5333 (Puhi), and we will make arrangements to manually open the gates.

Is there a map for the location of my unit?

Yes. You can access the maps here:

Do you offer hand carts?

Yes. Each location has hand carts for customers’ use. At Kalapaki, we have carts at each elevator lobby. At Puhi, we keep a cart by each entry door in the building.

Services / Other

Do I have to buy a Guardian Self Storage lock or may I use my own?

You may bring your own disc lock or heavy-duty lock. Otherwise, we sell keyed disc locks or combination disc locks for $14.95 and $18.95 respectively.

Do you offer rental trucks or moving supplies?

Sorry, we no longer rent trucks and sell moving supplies.

For rental trucks, you may contact U-Haul Lihue or 808 Truck Rental Kauai.

If I have a problem or complaint, what should I do?

Please contact us immediately so that we can address your concern and make it right.

Our priority is for our customers to have the most efficient self storage experience at a reasonable price. If there’s something we can do to improve it, we would like to hear your opinion.

Is Guardian Self Storage part of a national chain?

No. We are locally owned and operated, and we have two locations on Kauai to serve you. We are part of the community and understand what our customers are looking for in terms of self storage.

Can I see the rules and regulations that are in effect at Guardian Self Storage?

Yes. Please click HERE.

Features

Guardian Self Storage Safe & Secure

Safe & Secure

Guardian Self Storage Climate Controlled

Climate Controlled

Guardian Self Storage Well Maintained

Well Maintained

Guardian Self Storage Easy to Use

Easy to Use

Guardian Self Storage. Our name says it all!

Security is one of the most important features when storing your precious belongings. Whether it’s a family heirloom silverware set or an antique surfboard, rest assured that our two locations are state-of-the-art and utilize the industry’s top security systems, tools and strategies, providing self storage solutions that give our customers peace of mind.

Here's a quick overview of some of our security features. There are more measures in place to keep your items safe and secure, but they are not listed here for security reasons.

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24-hour Surveillance Cameras
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Remote Digitally Recorded Monitoring
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Sturdy 100% Perimeter Fencing
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Electronic Gates with Personal Keypad Access
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Automated Customer Data for All Facility Use
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Full-time On-site Resident Managers
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Daily Lock Checks & Property Patrols
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Bright Interior & Exterior Lighting
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Advanced CO2 & Oxygen Sensors
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State-of-the-Art Fire Alarm System
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Remote Digitally Recorded Monitoring
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24-hour Surveillance Cameras
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Sturdy 100% All Perimeter Fencing
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Daily Lock Checks & Property Patrols
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Bright Interior & Exterior Lighting
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Electronic Gates with Personal Keypad Access
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State-of-the-Art Fire Alarm System
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Automated Customer Data for Facility Use
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Full-time On-site Resident Managers
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Advanced CO2 & Oxygen Sensors

100% Climate Controlled Units

All of our units are protective climate controlled spaces with air conditioning and dehumidifiers, and we have designed our facilities to be energy efficient. Our Puhi location is 95% electricity neutral, creating most of our needed energy through the implementation of photovoltaic solar panels. Additionally, we have sensored lighting, insulated buildings, and specially coated roofing to maintain energy efficiency.

Guardian Self Storage maintains the cleanest storage units on island. 

Our aim is to keep your valuables in perfect condition, dry and free from problems. We are proactive in our approach and identify situations and problems before they even occur. We clean, sanitize and inspect our facilities every day. Both buildings are treated for pests and rodents on a regular schedule, and we take immediate action whenever notified of any situation by our customers. We want you to feel at home in our facilities.

Renting a storage unit has never been easier.

Our booking process is straightforward and easy to understand. Accessing your unit and storing your belongings in it is even easier. For example, we have the widest drive-aisles of any self storage company on island and offer the ability to bring 45′ long moving containers onto the property for easy loading and unloading.

Among other things, we provide:

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Flexible Rental Terms
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Easy Online Booking
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Convenient Payments
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Multiple Facility Elevators
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Available Carts & Dollies
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A.D.A. Compliant Units Available
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Drive Up Access to 1st Floor Units
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Wide, Navigable Driveways
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Easy Loading & Unloading Areas
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Ventilated & Insulated
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Two Convenient Locations
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Helpful, Friendly Staff
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Flexible Rental Terms
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Multiple Facility Elevators
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Drive Up Access to 1st Floor Units
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Ventilated & Insulated
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A.D.A. Compliant Units Available
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Helpful, Friendly Staff
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Easy Online Booking
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Available Carts & Dollies
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Wide, Navigable Driveways
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Two Convenient Locations
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Easy Loading & Unloading Areas
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Convenient Payments

Top Rated Self Storage Company in Kauai

Don't take our word for it. Check-out our reviews!

  • 5 out of 5 stars
    James C.
    7/12/2021 - Google

    We found that Guardian easily helped us solve our need to store luggage for 6 hours. Lihue Airport has no... read more

    5 out of 5 stars
    Franklin D.
    7/02/2021

    Persons working in the office were especially helpful whenever I needed anything.

    3 out of 5 stars
    Guy A.
    6/19/2021 - Google

    Large clean storage building ,has carts on site for moving your items and elevators to upper floors !

  • 5 out of 5 stars
    Jameson L.
    6/02/2021

    Keep up the good work!

    5 out of 5 stars
    Vanessa S.
    5/30/2021

    Great service and very helpful in our time of need. Very professional staff. Thank you!

    5 out of 5 stars
    Samuel C.
    5/30/2021

    All good. Clean and well maintained. Kind staff

  • 5 out of 5 stars
    John R.
    5/18/2021

    Highly recommended, outstanding service. The most efficient operation by far.

    5 out of 5 stars
    Catherine B.
    4/23/2021

    Very clean storage units in a secure air conditioned building. Great storage!

    5 out of 5 stars
    Cathleen B.
    4/19/2021 - Google

    Great facility. Great people. Great service.

  • 5 out of 5 stars
    Jason B.
    4/19/2021 - Google

    Brayanne has been a huge help with the whole process and the facility is spotless and impressive, really no need... read more

    5 out of 5 stars
    Elise Y.
    4/19/2021 - Google

    The best!

    5 out of 5 stars
    CRAIG M.
    3/31/2021

    You guys are awesome. Thank you for all your help and support. I miss Kauai very much. Aloha.

  • 5 out of 5 stars
    Laurel M.
    3/30/2021

    Fran and Tommy are super helpful and organized

    5 out of 5 stars
    Sha'nisha L.
    3/30/2021

    The girl at the front desk (I think her name was Bri.) was very, very helpful!! From the moment I... read more

    5 out of 5 stars
    Nicomas D.
    3/28/2021

    The customer service representative I worked with was Fran. She was always helpful and kind. I highly recommend this storage... read more

  • 5 out of 5 stars
    Danise R.
    3/27/2021

    Awesome, nice staff, great storage place. Super clean!

    5 out of 5 stars
    Nickol M.
    3/08/2021

    Excellent experience all round. Mahalo nui!

    5 out of 5 stars
    James H.
    2/14/2021

    Staff are wonderfully helpful and nice. Best storage facility on the Island. I drive from the North Shore...that tells you... read more

  • 5 out of 5 stars
    David H.
    2/08/2021

    Exceptional quality and customer service. Storage unit easily accessible. Move in/move out accomplished very easily. Would absolutely use this again.

    5 out of 5 stars
    John A.
    2/05/2021

    Great facility. Good value.

    5 out of 5 stars
    Kauai V.
    1/21/2021

    We love the place. Will go back as soon the pandemic is over and will recommend to our friends, members.... read more

  • 5 out of 5 stars
    Amy S.
    1/17/2021

    Excellent storage facility and the Manager Thomas runs it extremely well. Place is immaculate and mold free.

    5 out of 5 stars
    Kimione T.
    1/15/2021

    Great place. I'm totally pleased having a storage unit here! It's temperature controlled and I don't have to worry about... read more

    5 out of 5 stars
    Pamela S.
    1/08/2021

    Easy access, always clean and excellent customer service. I am sure I will be back!

  • 5 out of 5 stars
    Michael L.
    12/17/2020

    The absolute best storage facility in Kauai.

    5 out of 5 stars
    Cinda S.
    12/15/2020

    Great storage facility. Convenient location, clean and very accessible.

    5 out of 5 stars
    Karen Z.
    11/19/2020

    The staff was very considerate and helpful.

  • 5 out of 5 stars
    Elisha B.
    11/19/2020 - Google

    Brayanne was the best. Super !helpful

    5 out of 5 stars
    conrad m.
    11/19/2020 - Google

    Clean cheap

    5 out of 5 stars
    Frances B.
    11/11/2020

    I have been with Guardian Self Storage since they first built the building and the staff have all been wonderful,... read more

  • 5 out of 5 stars
    Pohailani W.
    10/19/2020 - Google

    Security awesome, elevators double the awesome, omg did I mention air conditioning! Yes they got that..On site security with 24hr... read more

    5 out of 5 stars
    ChasadYah Y.
    10/19/2020 - Google

    Brayanne was sweet and helpful with our service. I love how clean the space is as well. I would highly... read more

    5 out of 5 stars
    Tina G.
    10/19/2020 - Google

    Great place highly recommend

  • 5 out of 5 stars
    Sean D.
    10/19/2020 - Google

    Very great service brayanne is amazing she gave me a tour and was very helpful🤙

    5 out of 5 stars
    Matthew K.
    10/19/2020 - Google

    Awesome

    5 out of 5 stars
    be n.
    9/19/2020 - Google

    Amazing indoor facility in lihue with climate control and great Access for vehicles and big trucks as well with big... read more

  • 5 out of 5 stars
    Tracy D.
    9/19/2020 - Google

    Wow! Excellent and very professional service! So glad we found this very clean climate control storage... read more

    5 out of 5 stars
    Rudy P.
    9/19/2020 - Google

    Brayanne was absolutely amazing. So helpful, professional and very patient with us. We got our unit and thank you so... read more

    5 out of 5 stars
    Robyn M.
    9/19/2020 - Google

    Have a unit.great staff and security.

  • 5 out of 5 stars
    Brendan M.
    7/19/2020 - Google

    The facility is very clean, well lit up ,secured, and nicely conditioned. Tom made it happen for us securing... read more

    5 out of 5 stars
    Doreen C.
    7/19/2020 - Google

    Well planned facility. Professional and friendly service. Units are clean and air conditioned. Nakoa, thank you for sharing the... read more

    5 out of 5 stars
    Kaua'i I.
    7/19/2020 - Google

    Love that the website has pricing. Much easier to compare and select Guardian.

  • 5 out of 5 stars
    Buffy T.
    11/17/2019

    Highly recommended!! You won’t find a better storage company with quality customer service locally owned &are hands down No Ka... read more

    5 out of 5 stars
    Ashley K.
    7/19/2019 - Google

    We had a great overall experience storing our stuff and our car with Guardian Self Storage. The rates are good,... read more

    5 out of 5 stars
    Daymion B.
    7/19/2019 - Google

    Great facility

  • 5 out of 5 stars
    Terry P.
    7/19/2019 - Google

    Fran was very knowledgeable of the place in all, and friendly and even took the time to show me a... read more

    5 out of 5 stars
    Branch G.
    7/09/2019

    Very clean facility, super spacious.

    5 out of 5 stars
    Brendon C.
    6/26/2019

    I have rented a storage from this storage facility before and had no problems.

  • 5 out of 5 stars
    Harry P.
    5/23/2019

    Guardian made the process stress-free and were friendly. Clean and easy to use.

    5 out of 5 stars
    Candice L.
    5/21/2019

    The storage facility was great! Very clean, and easy to access. The owner was very welcoming and accommodating, and explained... read more

    5 out of 5 stars
    John Z.
    4/10/2019

    The facility is very clean and the staff are very helpful!

  • 5 out of 5 stars
    Rebecca R.
    3/02/2019

    I have not moved my stuff into the storage unit yet. But Tom was wonderful helping me get ready for... read more

    5 out of 5 stars
    Elizabeth A.
    2/23/2019

    This place is beautiful and super easy to utilize. We are frequently in and out with ease.

    5 out of 5 stars
    David F.
    2/17/2019

    Very friendly professional staff. Everything went smoothly. I look forward to working with staff in the future.

  • 5 out of 5 stars
    Maria L.
    2/04/2019

    Everything was great, to the employee who provided great services at Guardian Angel located at Nawiliwili.

    5 out of 5 stars
    Gaither R.
    1/23/2019

    Excellent Service. Kind Staff. Secure. A very pleasant experience. Mahalo!

    5 out of 5 stars
    Shelise D.
    1/23/2019

    Went smoothly. Comfortable environment.

  • 5 out of 5 stars
    Sharyn M.
    1/18/2019

    A positive experience from Day 1 until our move-out! We used many different storage facilities over the years, and this... read more

    5 out of 5 stars
    Amy W.
    1/15/2019

    The service was amazing and the facilities are clean and very well kept.

    5 out of 5 stars
    Jacob M.
    12/14/2018

    Exactly as advertised. The facility is clean and the unit we got felt clean, secure, and easy to access. Well... read more

  • 5 out of 5 stars
    Jenny A.
    10/01/2018

    Facility is extremely clean & very easy to navigate. Check in was quick & simple. Tom was very helpful &... read more

    5 out of 5 stars
    Kristi S.
    9/24/2018

    I am very impressed with this facility. With easy access to the facility and air conditioning in the storage area... read more

    5 out of 5 stars
    Raymond R.
    9/19/2018

    Amazing units and great customer service will be recommending to everyone.

  • 5 out of 5 stars
    Michael F.
    7/19/2017 - Google

    Very professional, clean and secure.

    5 star rating
    5 out of 5 stars
    Steven S.
    12/13/2014 - Yelp

    The very best storage location I have ever dealt with. Super clean, reasonably priced and the owners are incredibly... read more

    5 star rating
    5 out of 5 stars
    Josiah T.
    5/17/2013 - Yelp

    The staff at Guardian Self Storage was always very helpful at whatever request we had. They went above and beyond... read more

  • 5 star rating
    5 out of 5 stars
    Duke N.
    10/24/2011 - Yelp

    Conveniently located in the Puhi Industrial Park, Guardian Self Storage is the perfect central location to store my business and... read more

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